Go Low Carbon: ICO registration number: ZA460354
Go Low Carbon (“Go Low Carbon” or “we”) is committed to protecting your privacy on the Internet. We believe that it is important for you to know what we do with your personal information. When it comes to consumer data collected electronically, Go Low Carbon will provide notice, choice, access and security in ways described below.
You can visit Go Low Carbon website without telling us who you are or revealing any information about yourself. Go Low Carbon will not collect any personal data about you (e.g., name, country, e-mail address) unless you voluntarily choose to provide us with it. There are portions of the website where we may need to collect personal information from you for a specific purpose, such as the multiple contact forms – ‘Contact us’, ‘Join our mailing list’, ‘request a consultation’, etc.
BY USING THE GO LOW CARBON WEBSITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE WEBSITE
1. Introduction
This website has the purpose of creating an experience of what Go Low Carbon is and what its various products are with detailed information.
If you contact us with an inquiry, we may collect your location, full name, phone number, work email, company type, company name, product/solution information in which you are interested, and your work industry. To provide more thorough information relating to your request we may also request copies of utility bills and may on occasion require to visit your site to take images which will be stored securely and not used for any form of marketing release without your expressed consent.
This Privacy Policy sets out how we collect, use, and share information that we obtain as a result of your use of the website. This privacy policy applies only to information collected on the websites.
Go Low Carbon reserves the right to add or remove service from its websites and to modify its service from time to time.
The websites may provide access to webpages and links to other services owned and operated by third parties. These third-party services are outside the scope of this Privacy Policy and have their own policies that apply to the collection, use, and sharing of information in connection with their services. We encourage you to read those policies. Go Low Carbon is not responsible or liable for the privacy practices of such third parties.
2. What information does Go Low Carbon obtain?
If you contact us with an inquiry, we may collect your location, full name, phone number, work email, company type, company name, product/solution information you are interested, and your work industry. This information may be aggregated on a “no names” basis just to measure the number of visits, average time spent on the websites, or pages viewed.
Our websites also seek (as many sites do) to place a “cookie” (a small data file) on your computer’s hard drive which allows the server to recognize the computer when it visits again. This helps track statistical information about navigation through our Sites. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve website navigation and visitor journey. Go Low Carbon uses these data to measure the usage of, and improve the content of our websites and pages.
Domain name information that we collect is only used to measure the number of visits, average time spent on the websites, pages viewed, etc. We use this information to measure the use of our websites and to improve the content of our websites.
3. How will Go Low Carbon use the information it obtains?
We use your information that is collected through the websites primarily for the following purposes:
• To deliver or provide the service;
• To provide customer service
• To complete a transaction, quotation or service requested by you;
• To allow you access to limited-entry areas of the website;
• To contact you in response to sign up forms such as “Contact Us” or other inquiries.
• to analyze, review, and improve the products or service we offer;
• to understand how customers are using the website
• to develop new products and service we offer;
• to protect and defend our rights and property, including by way of legal proceedings;
• to comply with regulatory requirements;
• for internal record keeping.
4. Information Sharing
• To our subsidiaries and affiliates Go Low Carbon may have to share your data with these parties in order to provide you with services that have been requested by you, or so that we can ensure our services and products are meeting your needs. In addition, Go Low Carbon may share your data with its affiliates and subsidiaries for the purposes described in this Privacy Policy. The term ‘affiliates’ or ‘subsidiaries’ refers to group companies who may be using the Go Low Carbon name or who have common ownership, interest, or control of operations directly associated with Go Low Carbon operations and product deliverables.
• We generally do not share with third parties the information we receive as a result of you using the website. Please be aware of the following circumstances where we may share such information with the following entities
– Other Parties When Required by Law. As required by court order or other government or law enforcement authorities in order to comply with legal process or law;
– Other Parties in Connection with Corporate Transactions. In connection with a corporate event, such as a merger or sale of all or part of Go Low Carbon business (including that of a division or subsidiary), where Go Low Carbon may need to disclose information to a potential buyer and its professional advisers;
– Other Parties When it is Necessary to Protect Our Service. In order to protect and defend our rights and property, including by way of legal proceedings;
– Other Parties When it is to Protect Any of Our Users’ Personal Safety or Property. In order to protect the personal safety or property of our users or the public
Other Parties when said third party involvement is necessary to fulfil a request for information/quotation that is directly associated with the information you have provided
We will not provide your personal data to third parties, but only if necessary to fulfil your request or for related purposes.
5. Information we receive from other sources
We may receive information about you if you use any website operated by Go Low Carbon or any auxiliary services that we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and, on occasion we may receive information about you from them.
6. Collection and Use of Information from Children under the Age of 14
Protecting the privacy of children is important to us. Go Low Carbon does not knowingly collect or maintain personal information from anyone under the age of 14 or knowingly allow such persons to use the websites. If you are under 14, please do not attempt to input or submit personal information on the websites. If you are at least 14 but under the age of 18, you must have your parent’s or legal guardian’s permission to use or access the websites. If Go Low Carbon learns that a child under 14 has provided us with any personal information, Go Low Carbon will promptly delete such personal information.
7. How long will Go Low Carbon keep my personal Information
We will take reasonable steps to make sure that we do not keep your personal information any longer than it is necessary for us to provide you with requested information to the point of inquiry exhaustion or for any other purposes set out in this Privacy Policy.
8. Cookies and other tracking technologies
When you access the website, we and our third party partners may use cookies – small text files containing a string of alphanumeric characters – and other tracking technologies. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the websites. Please note that if you delete, or choose not to accept cookies, you may not be able to utilize certain features of the websites to their full potential.
When you access the websites, third parties may collect personal information about your online activities; these third parties may also collect personal information about your online activities across different websites over time. We are not responsible for this third party data collection.
9. Third Party Web Sites
This statement applies solely to information collected on the websites. The websites may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. Please review their policies as necessary.
10. Assignment
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the information collected via the websites.
11. Changes to this Privacy Policy
This Privacy Policy may be updated by Go Low Carbon from time to time, without notice, although we will inform you of any material changes through an update to the websites, and you will be asked to accept the update. If you do not consent to any updates to this Privacy Policy, some of the service may be restricted.
12. Security
We use commercially reasonable efforts to safeguard the confidentiality of your personal information. Nevertheless, due to the design of the internet, ever-changing technology, and other factors outside of our control, we cannot guarantee that communications between you and the websites will be free from unauthorized access by third parties or that Go Low Carbon will not be subject to security breaches. We do not accept any responsibility for the disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties or your decision to disclose your personal information.
Should you have any questions or concerns relating to this policy or you would like to make a complaint regarding the handling and/or use of your personal data by Go Low Carbon please contact our Data Protection Officer at info@GoLowCarbon.co.uk using the subject line ‘Privacy and Data Query’.
